Everybody talks about customer service—how it will build a company and guarantee a steady profit. This letter is to point out how your staff member Darren delivers. He went out of his way to help us and the material was delivered when he said it would beWill C.
Rooftop Delivery

Company Policies

Payment

We accept cash, checks and Visa, Mastercard, American Express or Discover credit cards. Charge accounts are available to licensed contractors, subject to credit approval (credit application). Please contact us to establish an account.

Terms

Unless stated otherwise, terms for approved Woodfeathers charge account orders are 1% 10th, net 11th.

Price quotes

Our price quotes are good for 10 days unless stated otherwise.

Cancellation

Deliveries in progress cannot be canceled without our consent. When cancellation is agreeable, the customer must pay any expense incurred relative to the cancellation.

Returned Goods

Returned merchandise will be subject to a restocking charge. All merchandise accepted for return must be accompanied by a reciept, have been purchased within the last 30 days and must be returned in saleable condition.

Non-stock and special order items may not be returned for credit.

Ordering

Please make sure your order contains a full description of all items to be delivered. Provide complete delivery address (including lot number if applicable), cross street and preferred delivery date and time.

Undeliverable orders due to incorrect address or job site conditions (not ready, blocked access, etc.) will be subject to redelivery charges.

Minimum Orders

Minimum order for delivery is 40 bundles.

Taxes

Any federal, state or local taxes will be added when applicable.

Warranties

All material and accessory warranties are limited to that which is offered by the manufacturer. Please follow the manufacturer’s warranty instructions when making a claim of product defect.