Everybody talks about customer service—how it will build a company and guarantee a steady profit. This letter is to point out how your staff member Darren delivers. He went out of his way to help us and the material was delivered when he said it would beWill C.
Rooftop Delivery

FAQ

Here are some of the questions we often get from our customers. If you have a question you don’t see answered, use the form at the bottom of the page, and we’ll do our best to address it.

What is a Square?

A square is an area of roof space measuring 10’ X 10’ or 100 square feet.

Should I remove the plastic strip on the back of the shingle?

No. The plastic strip is only there for packaging purposes. It is intended to prevent shingles from sticking together while they are still in their wrappers.

What is a "woodfeather"?

A “woodfeather” is a by-product of the cedar shake and shingle manufacturing process.

What is the difference between a 3-tab and an architectural shingle?

3-tab shingles have cutouts called “keyways” that make the roof appear to be made up of several uniform pieces of material.

Architectural shingles are made by laminating two pieces of material together to create more texture and depth. Since there are no cutouts, they have a more random appearance than 3-tab shingles.

What is the difference between a cedar shingle and a cedar shake?

A cedar shingle is usually between 16” and 18” long and has a sawn, smooth surface with a thin, uniform butt.

Cedar shakes are usually about 24” long, and the exposed surface is usually split rather than sawn. This split exposes the grain and gives a rough-hewn appearance. The butt end of a shake is much thicker than a shingle.

Is tile too heavy to put on my existing roof?

There are many lightweight tiles on the market that are designed for re-roof applications. However, the existing roof must be removed. A structural engineer should be consulted in these situations.

Does Woodfeathers deliver on weekends?

We currently deliver Monday through Friday.

What does "Rooftop Delivery" mean?

Woodfeathers is happy to deliver material to the job site and place it on the roof if the following conditions are met:

  • The job site is within our delivery zone.
  • The roof is no steeper than 8/12 pitch.
  • The roof is accessible. (typical obstacles include power lines, vehicles, lumber or building materials, landscaping, etc...)
  • A driveway release form has been signed.

If these conditions are not met we will be happy to ground drop the material at a convenient location.

What does "slope" mean?

The slope is a ratio determined by how high the roof rises to how far it runs horizontally. It is always expressed as a fraction over 12 inches. For example; a 4/12 slope is a roof that rises 4” for every 12” of run.

How do I determine how many squares I need?

You can determine how much material you need by measuring the total area of your roof. Break the roof down into sections based on the basic geometric shapes like triangles, rectangles and trapezoids. Then calculate the areas of these sections in square feet. Add these areas together and divide by 100 to get the total number of squares needed. Remember that there is a percentage of waste material on every roof job. This percentage will vary based on how complicated the roof is, but should fall within 10% to 20%. Be sure to consider waste when ordering material.

How do I pay for my roof?

Woodfeathers accepts cash, checks and various credit cards if you do not have an account. All materials must be paid for prior to delivery.

Where will Woodfeathers deliver materials?

We deliver in the Portland and Vancouver Metro area and various outlying areas, including Yamhill, Clark, Multnomah, Skamania, Tillamook and Hood River counties.Call us for specific information for your location

How do I find the nearest Woodfeathers Store?

We have stores in Portland, Beaverton, Oregon City, and Vancouver. Click here for maps to our locations.